Change Management

Communications

A structured communication strategy and plan helps institutions develop and deliver key messaging and gather critical feedback to keep stakeholders informed and engaged.

Stakeholder Engagement

Change management’s core responsibility is to serve the institution’s stakeholders and enable their success. Stakeholders need to be aware of the business case for change, understand what the future state looks like, know what will be expected of teams and individuals, and be aware of how they will receive the information and training they need to be successful.

Training

Training is the culmination of decisions made, new or changed policies, redesigned processes, and newly implemented technology: it is a major milestone of the project and key to the project’s success.